Refund policy

RETURN & REFUND POLICY

At ZUVLIN, we want you to be satisfied with your purchase. We offer a 30-day return policy.

30-DAY RETURNS

You may request a return within 30 days after receiving your order. To be eligible for a return, the item must be unused, in its original condition, and returned with all original packaging, accessories, and documentation.

For hygiene and safety reasons, self-adhesive electrode pads and other personal-use consumable items must be unopened and in their original sealed packaging to be eligible for return, unless the item is defective, damaged, or incorrect.

HOW TO START A RETURN

To start a return, please contact us through our Contact Us page and include your order number, the item you wish to return, and the reason for your request. Please do not send items back before receiving return instructions from us.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is defective, damaged during shipping, or you received the wrong item, contact us as soon as possible so that we can review the issue and make it right.

ONE-YEAR LIMITED REPLACEMENT WARRANTY

ZUVLIN electrotherapy devices are covered by a one-year limited replacement warranty from the date of purchase for defects or malfunctions occurring during normal use in accordance with the product instructions.

Damage caused by misuse, accidents, unauthorized modifications, or use contrary to the instructions is not eligible for return, exchange, or replacement.

This does not limit any rights that cannot be excluded under applicable law.

Self-adhesive electrode pads and other consumable accessories are not covered by this one-year replacement warranty.

REFUNDS

Once we receive and inspect your returned item, we will notify you of the outcome. If your return is approved, the refund will be issued to your original payment method. Please allow your bank or payment provider time to process and post the refund.

Original shipping charges are non-refundable unless the return is due to our error, a defective item, or shipping damage.

RETURN SHIPPING COSTS

Customers are responsible for return shipping costs unless the item is defective, damaged, incorrect, or the return is the result of our error.

CONTACT

If you have any questions about returns, refunds, or warranty service, please contact us through the Contact Us page on zuvlin.ca.