Returns, Exchanges & 1-Year Replacement Policy

Effective Date: September 5, 2026

At Zuvlin, we want you to feel confident when purchasing our products. This policy explains our return, exchange, and product replacement procedures, including additional requirements that apply to Zuvlin electrotherapy devices for health, hygiene, and safety reasons.

By purchasing a Zuvlin product, you acknowledge and agree to the terms of this policy, subject to any rights and protections that cannot be excluded under applicable law.

1. 30-Day Return & Exchange Policy

Unless otherwise stated for a specific product, eligible products may be returned or exchanged within 30 days of delivery.

To be eligible for a return or exchange, the product must generally be:

• Unused and in new condition;
• In its original packaging;
• Complete with all included accessories, manuals, and components; and
• Free from damage caused by misuse, accidents, improper handling, or unauthorized modifications.

Products that do not meet these conditions may not be eligible for a return or exchange.

For purchases made through Amazon, the return or exchange process is also subject to Amazon's applicable policies and procedures.

2. Unopened Products

Products that remain unopened, unused, and in new condition may generally be returned within 30 days of delivery, subject to the requirements of this policy and applicable law.

The product should be returned with its original packaging and all original components and accessories.

3. Zuvlin Electrotherapy Devices — Hygiene & Safety

Zuvlin electrotherapy devices are products intended for use in close contact with the body.

For health, hygiene, and safety reasons, an electrotherapy device that has been opened and used generally cannot be returned simply because the customer has changed their mind or no longer wants the product.

Unopened Electrotherapy Devices

An electrotherapy device that is unopened, unused, and in new condition may be eligible for return or exchange within 30 days of delivery, subject to this policy and applicable law.

Opened or Used Electrotherapy Devices

Once an electrotherapy device has been opened and used, it is generally not eligible for a return or exchange based solely on a change of mind, personal preference, or other non-defect reason.

This restriction is intended to protect the health, hygiene, and safety of our customers.

However, this restriction does not prevent customers from contacting Zuvlin regarding a product that may have a defect, malfunction, or other quality-related issue.

4. Product Defects & Malfunctions

If a Zuvlin product experiences a defect, malfunction, or failure during normal and intended use, please contact us as soon as possible.

For an electrotherapy device, a product may still qualify for after-sales service even if it has been opened and used, provided that the issue appears to be related to a product defect or malfunction rather than customer-caused damage.

Zuvlin may request information necessary to evaluate the issue, which may include:

• Order or purchase information;
• A description of the problem;
• Photos or videos showing the issue;
• Information about how the product was used; and
• Additional information reasonably necessary to assess the claim.

Zuvlin may determine the appropriate resolution after reviewing the reported issue.

One-Year Limited Replacement Warranty

ZUVLIN electrotherapy devices are covered by a one-year limited replacement warranty from the date of purchase for defects or malfunctions occurring during normal use in accordance with the product instructions.

Damage caused by misuse, accidents, unauthorized modifications, or use contrary to the instructions is not eligible for return, exchange, or replacement.

This does not limit any rights that cannot be excluded under applicable law.

What Is Covered

The 1-Year Replacement Service may cover:

• Product defects;
• Product malfunctions;
• Failures occurring during normal and intended use; and
• Other quality-related issues determined by Zuvlin to qualify for replacement.

What Is Not Covered

The 1-Year Replacement Service does not cover damage or failure resulting from:

• Misuse or improper use;
• Accidents or physical impact;
• Dropping or crushing the device;
• Improper storage or handling;
• Use contrary to the product instructions;
• Unauthorized modification, repair, or disassembly;
• Damage caused by liquids or other external factors where applicable;
• Normal cosmetic wear and tear; or
• Other damage determined to have been caused by the customer or circumstances outside normal and intended use.

6. Returns Due to Customer Preference

A customer preference or change of mind does not automatically qualify a product for return.

For products other than electrotherapy devices, eligible returns may be accepted within the 30-day period when the product meets the return conditions described in this policy.

For electrotherapy devices, opened and used products are generally not eligible for a change-of-mind return because of health, hygiene, and safety considerations.

7. Return Authorization

Customers should contact Zuvlin before sending a product back.

Please do not send a product to an address provided by a third party or an address not confirmed by Zuvlin.

Zuvlin may provide return instructions after reviewing the customer's request.

Products returned without following the applicable return procedure may experience delays or may not be eligible for a refund or exchange.

8. Return Shipping

Unless otherwise required by applicable law or specifically agreed by Zuvlin:

• Shipping costs associated with a customer-requested return may be the customer's responsibility.
• If a product is determined to have a qualifying defect or malfunction, Zuvlin will provide further instructions regarding the applicable return or replacement process.
• Shipping arrangements may vary depending on the purchase channel, product, and circumstances of the claim.

For purchases made through Amazon, customers should follow Amazon's applicable return and shipping procedures.

9. Refunds

Once an eligible returned product has been received and assessed, Zuvlin will process the applicable refund according to the purchase channel and the terms of this policy.

The timing of the refund may depend on the payment method, financial institution, marketplace, or purchase platform.

For purchases made through Amazon, refunds are generally handled through Amazon's applicable refund process.

10. Exchanges & Replacements

Where an exchange or replacement is approved, Zuvlin may provide:

• The same product;
• A replacement product of equivalent type; or
• Another appropriate resolution where the original product is unavailable.

The specific resolution will depend on the nature of the issue, product availability, purchase channel, and applicable law.

11. Customer Responsibilities

Customers are responsible for:

• Reading and following the product instructions before use;
• Using the product only for its intended purpose;
• Handling and storing the product appropriately;
• Not modifying, disassembling, or attempting unauthorized repairs;
• Providing accurate purchase and contact information when requesting service; and
• Providing reasonable information needed to evaluate a return, exchange, or product issue.

12. Zuvlin's Responsibilities

Zuvlin will review eligible return, exchange, and product service requests in accordance with this policy and applicable law.

Where a product is determined to have a qualifying defect or malfunction, Zuvlin will provide the applicable remedy described in this policy or otherwise required by applicable law.

Zuvlin will not deny a customer's rights that cannot legally be excluded or limited under applicable consumer protection laws.

13. Amazon Purchases

If you purchased a Zuvlin product through Amazon, the purchase is also subject to Amazon's applicable terms, policies, and procedures.

Amazon may have its own requirements regarding returns, refunds, exchanges, shipping, and customer service.

For Amazon purchases, customers should generally initiate the return or refund process through Amazon when required by Amazon's procedures.

The Zuvlin 1-Year Replacement Service for eligible electrotherapy devices remains available for qualifying product defects or malfunctions, subject to the terms and assessment requirements described above.

14. How to Request Support

To request a return, exchange, or product service review, please contact:

Zuvlin Customer Support
Email: hello@zuvlin.ca

Please include your order or purchase information and a clear description of the reason for your request.

For product malfunction or defect claims, photos or videos may be requested to help us evaluate the issue.

15. Policy Limitations

This policy is intended to clearly explain Zuvlin's return, exchange, and replacement procedures.

Nothing in this policy is intended to limit, exclude, or waive any consumer rights, statutory warranties, remedies, or protections that apply under applicable law and cannot legally be excluded.

Zuvlin reserves the right to review individual cases and determine eligibility based on the product condition, reported issue, purchase information, and applicable policy requirements.

This policy may be updated from time to time. The policy applicable to a purchase will be determined in accordance with applicable law and the terms in effect for that purchase.

Zuvlin
Better Living, One Day at a Time.