Shipping & Delivery

We want your Zuvlin order to arrive safely and as expected. This page explains our general shipping and delivery information.

1. Order Processing

Orders are processed after payment has been successfully completed. Processing and dispatch times may vary depending on product availability, order volume, weekends, holidays, and other operational circumstances.

2. Shipping Options & Costs

Available shipping methods, estimated delivery information, and applicable shipping charges will be shown during checkout based on the delivery destination and the items in your order.

Shipping charges and delivery estimates may vary by destination, product, shipping method, and other applicable conditions.

3. Delivery Times

Estimated delivery times are provided for guidance only and are not guaranteed unless expressly stated otherwise. Delivery may take longer because of carrier delays, weather, customs processing, remote-area delivery, peak periods, or other circumstances outside Zuvlin's reasonable control.

4. Tracking

When tracking information is available, it may be provided to the customer through the applicable order or shipping notification. Tracking availability depends on the shipping method and carrier.

5. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information. If an order cannot be delivered because of an incorrect or incomplete address, additional shipping charges or other costs may apply where permitted by applicable law.

6. Lost, Delayed, or Damaged Shipments

If your shipment appears to be delayed, lost, or damaged, please contact Zuvlin Customer Support at hello@zuvlin.ca with your order information and a description of the issue.

We may request photographs, tracking information, or other reasonable information needed to review a shipping issue. Resolution may depend on the carrier, purchase channel, shipment status, and applicable law.

7. Customs, Duties & Taxes

For international shipments, customs procedures, duties, taxes, brokerage fees, or other import charges may apply depending on the destination and applicable laws. Any such charges, where applicable, may be the responsibility of the customer unless otherwise stated at checkout.

8. Amazon Purchases

If you purchased a Zuvlin product through Amazon, shipping, delivery, tracking, and related fulfillment procedures may be subject to Amazon's applicable policies and procedures.